Contact BugSpotter

BugSpotter is a small, independent, ad-supported site — there is no support desk standing by, but a real person reads everything that comes in to support@spidertip.com.

A few things this address is genuinely useful for: a tool that gave you a result you think is wrong (say which one — the bug size estimator, spider vs insect ID key, benign vs nuisance classifier, infestation risk checklist, trap spacing calculator, or seasonal pest calendar— and what you entered); a bug you wish the museum covered; an error or unclear step in the blog or learn section; or a bug (the software kind) in how a page looks or behaves on your device.

There’s no fixed response time to promise, and no ticket number or live chat — email is read and handled as it comes in. If your message is really “what bit me and how do I treat it,” a medical professional is who you need — BugSpotter is an identification and prevention resource, not a source of medical or pest-treatment advice, and it isn’t affiliated with any pest control company or medical provider.

Before writing in about a tool result, it’s worth double-checking the values you entered — a mismatched unit, a miscounted leg, or a mistyped dimension is the most common source of a surprising answer. If it still looks off after that, that’s exactly the kind of message worth sending.